Refund Policy

While we hope you’ll be happy with your Huddlespace items, we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know. This policy applies to most items bought from Huddlespace, but excludes items such as soft seating (where you choose the fabric), made to order items and items that are requested with special finishes - unfortunately these items are made to order and are none returnable due to the nature of the items.

How do I make a return?

If you wish to return an item that is no problem. We’re happy to offer a refund or an exchange, as long as it’s within the return period. You must return the item(s) to us within 14 days of receiving your order.

Please note that we do not offer a free returns service nor do we refund the original delivery charge paid as stated in our T&C's.

To make the return process as quick and smooth as possible, please follow the below steps:

1. Contact us via our Contact Form or email within 14 days of your delivery to let us know you would like to return or exchange as well as why you would like to do so.

2. Make sure you package your order the same way it was received and in the original boxes. If you have not kept the original boxes, it is your responsibility to make sure the products are re-boxed, we do not provide additional boxes. Items must not have been used or assembled in any way. Please include the return slip in the box or write your order number on the outside. 

3. Send off to the returns address given to you, we will confirm once this is received and the refund or exchange is being processed. If a refund is chosen, this will be done within 14 working days of us receiving your return. 

We do not accept responsibility for items lost or damaged in transit back to us. If you are returning your purchase by mail we recommend that you get proof of postage.

A 10% restocking fee may be applied upon the return of your order should the return not be in the original condition. 

Huddlespace Ltd retains the right to refuse a refund on any item deemed not to be resalable.

Made to Order Product Returns:

For all our Made to Order products, you have 7 days to cancel your order from the moment you place your order with us. Please note that after 7 days you will be unable to cancel the contract due to the bespoke nature of the manufactured product you have purchased. If you wish to cancel after 14 days, you will be charged for the full price of the order. This does not affect your statutory legal rights.

If you've taken advantage of free delivery promotions but don't want your product(s) in the end, you are required to sort out the return back to us, which may include some additional courier charges.

My item is faulty or damaged

We do our best to make sure all orders arrive in perfect condition. In the rare event that it does not, our customer services team is here to help.

We recognise that orders can sometimes arrive damaged and ask you to please always check your items thoroughly within 14 days of arrival as we are unable to issue any refunds or replacements outside of our 14 day return policy.

If there is an issue with your order please contact us via our contact form or email as soon as possible. We will require photographic evidence for any faulty or damaged goods before we can
arrange a replacement, so please include this and our team will help get your order replaced or refunded as quickly as possible.

If you are outside of the 14-day returns policy but are within the 12-months manufacturer warranty, do contact us with pictures of the damage and we will be able to offer a replacement if in stock or a replacement product of the same value. Please note that this is based on if the damage is a manufacturing error, you can read more about our warranty in our T&C's. 

Receiving your refund

We’ll refund your money in the same way you paid for your product.

By credit or debit card - Your money will go back onto the same card.

Please Allow up to 5 working days for the refund to show in your account.

By Bank Transfer –
All bank transfers refunds will go back into the same bank account. 

Your statutory rights

Don’t worry, nothing in this policy affects your statutory rights.