While we hope you’ll be
happy with your Huddlespace items, we know you may sometimes need to return
them. If you do, this policy has all the information you’ll need to know. This policy applies to most items bought from Huddlespace, but excludes items such as soft seating (where you choose the fabric), made to order items and items that are requested with special finishes - unfortunately these items are made to order and are none returnable due to the nature of the items.
How do I make a return?
If you wish to return an item that is no problem. We’re
happy to offer a refund or an exchange, as long as it’s within the return period. You must return the item(s) to us within 14 days of receiving your
Please note that we do not offer a free returns service
nor do we refund the original delivery charge paid as stated in our T&C's.
To make the return process as quick and smooth as possible,
please follow the below steps:
1. Contact us via our Contact Form or email within
14 days of your delivery to let us know you would like to return or exchange as
well as why you would like to do so.
2. Make sure you package your order the same way it was
received and in the original boxes. If you have not kept the original boxes, it
is your responsibility to make sure the products are re-boxed, we do not
provide additional boxes. Items must not have been used or assembled in any
way. Please include the return slip in the box or write your order number on
3. Send off to the returns address given to you, we will
confirm once this is received and the refund or exchange is being processed. If
a refund is chosen, this will be done within 14 working days of us receiving
We do not accept responsibility for items lost or damaged
in transit back to us. If you are returning your purchase by mail we recommend
that you get proof of postage.
A 10% restocking fee may be applied upon the return of
your order should the return not be in the original condition.
Huddlespace Ltd retains the right to refuse a refund on
any item deemed not to be resalable.
Made to Order Product Returns:
For all our Made to Order products, you have 7 days to
cancel your order from the moment you place your order with us. Please note
that after 7 days you will be unable to cancel the contract due to the bespoke
nature of the manufactured product you have purchased. If you wish to cancel
after 14 days, you will be charged for the full price of the order. This does
not affect your statutory legal rights.
If you've taken advantage of free delivery promotions but
don't want your product(s) in the end, you are required to sort out the return
back to us, which may include some additional courier charges.
My item is faulty or
We do our best to make sure all orders arrive in perfect
condition. In the rare event that it does not, our customer services team is
here to help.
We recognise that orders can sometimes arrive damaged and
ask you to please always check your items thoroughly within 14 days of arrival
as we are unable to issue any refunds or replacements outside of our 14 day
If there is an issue with your order please contact us via
our contact form or email as soon as possible. We will
require photographic evidence for any faulty or damaged goods before we can
arrange a replacement, so please include this and our team will help get your
order replaced or refunded as quickly as possible.
If you are outside of the 14-day returns policy but are
within the 12-months manufacturer warranty, do contact us with pictures of the
damage and we will be able to offer a replacement if in stock or a replacement
product of the same value. Please note that this is based on if the damage is a
manufacturing error, you can read more about our warranty in our T&C's.
Receiving your refund
We’ll refund your money in the same way you paid for your
By credit or debit card - Your money will go back onto the
Please Allow up to 5 working days for the refund to show
in your account.
By Bank Transfer –
All bank transfers refunds will go back into the same bank account.
Your statutory rights
Don’t worry, nothing in this policy affects your statutory